Ordering & Payment
Order Questions
- Can I ship my order to a different shipping address?
- Can I change or edit my order after it has been placed?
- Can I ship one order to two different addresses?
- Can I exchange items for something else or a different size?
- Am I able to cancel an order?
- Can I add a gift message to my order?
Order Troubleshooting
- I can't complete my order? Why not?
- I have not received an order confirmation, can you send me one?
- I'm getting an error about an AVS mismatch...what does that mean?
- The website keeps timing out and I can't shop...can you help?
- How do I change my billing information?
- When I click add to cart, it just spins and spins? How can I fix this?
Payment Questions
- Why am I seeing a pending charge on my payment method? What is a preauthorization?
- How do I use a Natural Life store credit?
- What is Natural Life’s pricing method?
- What payment options do you accept?
- Does Natural Life charge tax?
- Why am I seeing two charges from Natural Life?