To return a gift, go to our return portal and under "Returning a Gift?" and click start a return! You must have your order number and shipping zip code for the order in order to start a return to receive a gift card for eligible items. Should you need more information on the order, please go to our contact us page and fill out the request form. Unfortunately, orders that were purchased from store locations or that are outside of our holiday or regular return policy are not eligible for return. You can read about our regular return policy here.