How do I return or exchange some or all of my Natural Life order?

Return Policy:

• Eligible items are able to be returned or exchanged within 30 days from the date the product was shipped. Any issues with an order must be reported within this time frame.
• Product must be in original packaging, unused, and in new condition.
• Items received as a gift are eligible for a store credit refund only.
• Returns from two separate orders may not be combined into a single package.

To begin your return or exchange, just go to www.naturallife.com/returns or go to the bottom of our website and click on the Returns and Exchanges link under the HELP section. Once you have completed the questions on this link, the proper paperwork will be emailed to you. 

Be sure to have your order number and email address handy! If you don’t know your order number (starting with 3) you can locate it on your packing slip or on the order confirmation that was emailed to you. You can choose to return your items using our flat rate shipping label for a fee of $7.90, which will be deducted from your refund, or if you choose a store credit for your refund, we will waive the return shipping fee when you use our pre-paid label.  

Please note: We are unable to offer a refund for any items that are not confirmed through our return process or items that are marked ineligible for return.

Final Sale:

Items marked Final Sale are not returnable or eligible for exchange and are indicated as so when shopping, at checkout and in the return portal.

• Should you have a Final Sale item with a damage or quality issue, please go to www.naturallife.com/hello and fill out the form to get in touch with our Customer Experience team.

Damages, Shortages, or Quality Issues:

If you have any issues with your order, such as a damage or quality issue, please go to www.naturallife.com/returns and proceed through the customer service portal.

If any of your items are missing, please go to www.naturallife.com/hello and fill out the form to get in touch with our Customer Experience team.

Exchanges:

Natural Life offers free exchanges for a different size on clothing items. We do not offer exchanges on any non-apparel items or items that are Final Sale. To begin your exchange, just go to www.naturallife.com/returns. The new item will ship as soon as the returned item is received by Natural Life. There will be no refund issued.

We offer one free size exchange per item. Any exchange needed after that will be processed as a return, and a refund will be issued to your original form of payment once we receive the item back to our warehouse. If this is the case, please reach out to our Customer Experience team at www.naturallife.com/hello or give them a call at 888.483.7344, and they can assist with processing the return.

International Orders:

Orders shipped internationally are not eligible for return.

International orders with a damage, shortage, or quality issue are only eligible for a refund.

Facebook and Instagram Shop Orders:

Due to limitations with payment processing for orders placed through Instagram or Facebook, we are unable to accept exchanges on any order placed through Facebook or Instagram Shop. You will have to return the item you do not wish to keep and place a new order for the new size you’d like instead. We’re so sorry for the inconvenience, this is a limitation for us due to the way payments are processed through marketplaces like Facebook and Instagram Shop.