Unfortunately, we are unable to make any changes or cancel an order once it has been placed.
If you have purchased items that are now on sale or have had a reduction in retail price, we will gladly offer you a one-time price adjustment for the difference within 5 days of your order date. Contact us at email@example.com with your order number. If the order in question has a promo code on it, it will not be eligible for a price adjustment
Free Ground Shipping valid in the contiguous 48 US states with any $100 purchase. Order value must be over $100, after any discount is applied, taxes not included. Free shipping does not apply to international or expedited orders. Automatically applied at checkout when order qualifies. Does not apply to returns. Terms of offer are subject to change without notice.
Online orders must be returned as indicated by the instructions in the return policy. We are unable to offer a refund for any items that are not confirmed through our return process or items that are marked ineligible for return. We hope you love your items, but if you need to return something, please go to naturallife.com, scroll to the bottom of the page, and click Returns.
Product must be in original packaging, unused and in new condition.
Sale items and items marked FINAL SALE are not returnable and are indicated when shopping, at checkout, and in the return portal.
- Product must be in original packaging, unused and in new condition.
- Items are eligible for return within 30 days from the date the product was received.
- Items received as a gift are eligible for store credit only.
- Items shipped internationally are not eligible for return.
- Items with a damage, shortage, or quality issue are only eligible for a refund, if reported within the 30-day window.
All items purchased from the Natural Life Flagship Retail Store in Jacksonville, FL must be returned to that location. Attempts to return online orders to the Natural Life Flagship Retail Store in Jacksonville, FL or any Natural Life retail partner location will be refused.
All items purchased from any retail partner must be returned to that store, according to its return and exchange policy. Should there be a quality issue with the product, please contact firstname.lastname@example.org with photos of your quality issue and purchase information.